Pitney Bowes Error codes

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Pitney Bowes error codes Messages

Pitney Bowes Franking Machine Error codes - DM100i and DM125

Check out our FAQ section for more handy hints and tips, and below is a list of the event messages on your IMS supplied Pitney Bowes Franking Machine


We're here to help with your franking machine problems ... just call 0118 982 0988

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Important changes to franking machines

Royal Mail requires all franking machines to be upgraded to MailMark franking.

Learn more about MailMark

  • Error code DE00 (EDE00)

    You have a possible network or communication problem.

    Possible causes:


    • Postage by Phone is not set up to communicate with the meter.
    • There is some other type of network problem.
    • If using PC Meter Connect, it might not be connected or isn’t working properly.

    If you have any problems you can’t fix, please contact IMS Support

  • Error code 11

    You have a postage account error. Contact IMS support 0118 982 0988

  • Error code 11DA

    No postal carriers available in rates data. This error is related to the meter operating system software.


    Check the installed versions of the meter OS and Rate Manager on your meter.


    Restart your system.

  • Error code 011B

    You have an internal software error.


    Restart your system.

  • Error code 2032

    This error means postage has not been added in over 1 year (365 days).


    A minimum of £1 (or more funds can be downloaded, if necessary) must be added to the franking meter. It does not mean that you are out of postage, but you MUST add funds to clear the error.


    If you have any questions about this, please call our support team on 0118 982 0988

  • Error code 24A3

    This could mean that the print head on your machine is not at the correct temperature. It could also mean your print head may be damaged.

    Check the environment where the machine is kept:


    Is it located near a heater, hot air vent, or unusually warm area? Move to a cooler area, if possible.

    Are materials stored close to or on the system? Remove anything that may be blocking ventilation.

    Check the print head:

    Check gold pins located on the left wall of the print head carriage. Ensure that the pins are uniform and not bent. The pins should always be angled downwards.


    If the gold pins on the meter wall are bent, your machine requires further assistance. Contact our support team on 0118 982 0988

  • Error code 1103

    Your rates data module(s) was not found in memory when initializing the Rate Manager.


    Restart your system.

  • Error code 2220

    Something failed previously in the image generator. It will not work properly until IG_Powerup is called again.


    Restart your system.

  • Error code 2304

    Print head security errors – 23xx. Communication timeout error. There is a problem with the processor.


    Restart your system.

  • Error code 2307

    You have an internal communication failure.


    Restart your system.

  • Error code 2309

    Random number from the PH PSOC was one of the restricted values.


    Restart your system.

  • Error code 2544

    PSD communications driver, success but timeout error Communication with the vault failed.


    Your system failed to detect the Postal Security Device (PSD).


    Restart your system.

  • Error code 2546

    You have an internal communication failure.


    Restart your system.

  • Error code DE13

    This could be a problem with your postage account or the connection with the PB Data Center.


    Make sure you have funds available in your postage account or that you are within your Purchase Power credit limit

    Reboot the mailing system and attempt to update the meter or add postage

    If unsuccessful, troubleshoot the connection

    If the error message does not clear, your machine requires further assistance; contact our customer support team on 0118 982 0988

  • Error code 0112

    Your ink carriage motor timing is experiencing a problem. This may be a communication problem between components.


    If the ink cartridge was recently replaced, make sure the gray ink cartridge cover is closed and locked down in position

    Check the capping station assembly to see if it is broken or loose. If loose, try snapping it back into position

    If the error message does not clear, your machine requires further assistance; contact our customer support team on 0118 982 0988

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